Terms and Conditions

1. Introduction

Welcome to the Level Ground Co. website. These Terms and Conditions govern your use of our website (www.levelgroundco.com) and the purchase of any products through the site. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This website is operated by Vutie Beets Limited (referred to as "Company", "we", "us", or "our"), trading as Level Ground Co. If you do not agree to these Terms, you must not use our website or services.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after such changes indicates your acceptance of the updated Terms.

 

2. Definitions

• "Company" refers to Vutie Beets Limited trading as Level Ground Co.
• "Website" refers to www.levelgroundco.com.
• "User", "you", or "your" refers to any individual or entity accessing or using the website.
• "Products" refers to coffee, merchandise, or any other goods available for purchase on the website.

3. Use of the Website

3.1 Eligibility

You must be at least 18 years old to use this website or make a purchase. By using the website, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.

3.2 Acceptable Use

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. You must not use this website to transmit or upload any harmful or illegal content.

3.3 Intellectual Property

All content on this website, including text, images, logos, and trademarks, is the property of Vutie Beets Limited, Level Ground Co., or its licensors and is protected under copyright law. You may not reproduce, distribute, or use this content without our express written consent.

3.4 User-Generated Content

If you submit any reviews, comments, or other content to the website, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, or display such content.

3.5 Prohibited Uses

You may not use the website:

• To engage in any fraudulent activity.
• To transmit any viruses, malware, or harmful code.
• For unsolicited advertising or marketing.

4. Products and Services

4.1 Product Descriptions

We aim to provide accurate descriptions of our products. However, we do not warrant that the descriptions, pricing, or other content available on the website is error-free. Images of products are for illustrative purposes only and may differ slightly from the actual product.

4.2 Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.

4.3 Pricing

All prices are listed in GBP (£) and include VAT unless otherwise stated. Prices may be subject to change without notice. If there is an error in the price of any product, we will inform you as soon as possible and give you the option to reconfirm or cancel your order.

5. Ordering and Shipping

5.1 Order Process

By placing an order, you agree to provide accurate and complete information. Once your order is placed, you will receive an email acknowledging receipt of your order. This does not constitute acceptance of your order. A contract between us will only be formed when we send you a confirmation email that your goods have been dispatched.

5.2 Payment

We accept all major credit and debit cards. Payment must be made at the time of ordering. All payment transactions are processed securely through third-party payment gateways.

5.3 Shipping and Delivery

We deliver within the UK and internationally, subject to availability. Shipping costs and estimated delivery times will be calculated and provided at checkout. Once dispatched, risk of loss or damage to the goods passes to you.

6. Returns, Refunds, and Exchanges

6.1 Returns

If you are not satisfied with your purchase, you may return the products within 14 days of receipt, provided they are unopened, unused, and in the original packaging. To initiate a return, please contact us at roastery@levelgroundco.com.

6.2 Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days. Refunds will be issued to the original payment method.

6.3 Damaged or Defective Goods

If your products arrive damaged or defective, please contact us immediately with photographic evidence. We will arrange a replacement or refund, depending on the circumstances.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. We reserve the right to suspend or terminate your account if you violate these Terms or engage in unlawful activities.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of these third-party websites. Accessing these links is at your own risk.

9. Privacy and Data Protection

We are committed to protecting your privacy and personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and store your personal information.

10. Disclaimers and Limitation of Liability

10.1 General Disclaimers

The website and all content, products, and services are provided "as is" and "as available" without any warranty, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the fullest extent permitted by law, Vutie Beets Limited, its directors, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of our products.

10.3 Indemnification

You agree to indemnify and hold Vutie Beets Limited harmless from any claims, liabilities, or expenses arising from your breach of these Terms.

11. Governing Law

These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction.

12. Dispute Resolution

If a dispute arises, we encourage you to contact us directly to seek an amicable resolution. If a resolution cannot be reached, you agree that any dispute shall be resolved through mediation or arbitration, as we may mutually agree.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Vutie Beets Limited trading as Level Ground Co.
24, 25 & 26 The Wynd, Letchworth Garden City, SG63EN
Email: roastery@levelgroundco.com 
Phone: 01462 337930