Manage your subscription

You’re in charge of your coffee subscription. Log in to your account any time to change it, pause it or cancel it – no need to email us, and no cancellation fee.

How to manage your subscription

1. Tap the button below. It opens our secure customer account page.
2. Enter the email address you used when you subscribed.
3. Check your inbox for a 6-digit code from us and type it in. There’s no password to remember. (Can’t see it? Check your spam or promotions folder.)
4. Open your subscription and choose what you’d like to change. If you land on your orders first, tap My Subscriptions in the account menu.

Log in to manage your subscription

Got one of our subscription emails? The link in it takes you to the same place.

What you can do

• Skip this delivery – changed your mind? Tap Undo skip
• Need it now? Send my next bag – we’ll send your next delivery straight away
• Change date – move your next delivery earlier or later
• Change how often it comes (every 1, 2, 3, 4, 6 or 8 weeks)
• Change how many bags you get, or add and remove coffees
• Update your delivery address or email address
• Pause your subscription, and restart it when you’re ready
• Cancel your subscription

Need a hand?

Email us at roastery@levelgroundco.com or call 07398 501125 and we’ll sort it for you.